Who We Are
We are North West Care Co-Operative (NWCC) and we gather and process personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
The registered office of North West Care Co-Operative (NWCC) is at Sension House, Denton Drive, Northwich, Cheshire, CW97LU and we are a company registered in England and Wales under company number 11676038. We are registered on the Information Commissioner's Office Register registration number, and act as the data controller/data processor. Our designated Data Protection Officer for the organisation is John Roberts, who can be contacted at nwcarecoop@gmail.com or in writing to Data Protection Officer, North West Care Co-Operatives (NWCC), Sension House, Denton Drive, Northwich, Cheshire, CW97LU
Information That We Collect
We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we may collect from you is: -
Special Category Data
We collect information in the below ways:
How We Use Your Personal Data (Legal Basis for Processing)
We take your privacy very seriously and will never disclose or share your data without your consent; unless required to do so by law. We will only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with information on other services we deliver, you are free to withdraw this consent at any time.
The purposes and reasons for processing your personal data are detailed below:
How long will we keep this data for and why?
Data will be stored in electronic format for 7 years for reporting purposes and to ensure we have accurate and relevant information to comply with the financial regulations of limitations and to be able to offer appropriate advice and support to you. If your case closes the information will be archived and stored until the 7-year limit is reached.
How will my information be stored?
Data will be stored on a secure IT server within a dedicated and secure route folder with restricted access to only those staff members working on behalf of NWCC and physical forms will be stored in secure filing cabinets. Monitoring data will be stored in encrypted format on the secure server.
Your Rights
You have the right to access any personal information that North West Care Co-Operatives (NWCC) processes about you and to request information about:
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us; and to exercise your data portability rights.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We may use third-parties to provide some services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
Data Space
All physical forms and files archived are store with Data Space and conform to ISO/IEC 27001:2013. For more information please read their Privacy Notice at https://www.data-space.co.uk/privacy-policy/
Safeguarding Measures
We take your privacy seriously taking every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including:
Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. We do not transfer or store any personal data outside the EU.
Special Categories Data
Owing to the services that we offer, we sometimes need to process sensitive personal information (known as special category data) about you to:
Lodging A Complaint
We process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data in the first instance please contact:
John Roberts
Registered Manager
North West Care Co-Operatives (NWCC)
Sension House,
Denton Drive
Northwich
Cheshire
CW97LU
07999 403700
If you are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
Email: enquiries@ico.org.uk
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